Frequently asked questions
For customers
How does “name your price” work?
When you request a booking you can offer a different hourly rate. The cleaner can accept, decline or counter. You can go back and forth a limited number of times, and each offer expires if there's no reply. Once you both accept, the rate is locked in for that booking.
When is my card charged?
Your card is saved when you request a booking, but it isn't charged until the job is done. After the cleaner marks the job complete, you have 24 hours to confirm or report a problem. If you do nothing, the job confirms automatically and your card is charged.
What does the price include?
The agreed hourly rate × hours, plus a small booking fee and HST. You'll see the full breakdown before you send a request.
How are cleaners vetted?
Every cleaner uploads a government photo ID, which our team verifies, and completes an interview with us before they can accept jobs.
Can I cancel?
Yes. Cancelling well ahead of time is free. A late-cancellation fee may apply close to the booking time; you'll see the exact policy before you book.
What if something goes wrong?
Report it from the booking within 24 hours of completion. Our team reviews every dispute and can issue refunds.
For cleaners
How much does it cost to join?
Joining is free. CleanDeal takes a commission from each completed job.
Do I charge HST?
No. CleanDeal charges customers the applicable tax. You receive your agreed rate minus the commission.
When do I get paid?
Payouts go to your bank account through our payment partner after each job is confirmed.
Can I change my rate?
Anytime. New requests use your new rate; bookings you've already agreed keep their rate.
What if a job takes longer?
Request extra hours in the app. The customer approves them before they're added to the booking.